Privacy Policy

Heart of Silver does not share your name and information with any outside agency. Contact information is used only by Heart of Silver to send orders and information about our company to our customers.

Ordering Online

Ordering products with us online is safe and secure. We use the highest technology available to protect your information during online transactions. You may also send a money order or personal check to the following address:

Heart of Silver
PO Box 11346
Tempe AZ 85284-0023

Please allow an extra 5-7 business days before items are shipped if paying with a personal check.

Shipping Information

Most of the time we ship items within 48 hours. If an item is out of stock, it may take a week before shipment. You will be notified if any items need backordering. We use USPS Priority shipping. If you require overnight shipping, please contact us at customerservice@heartofsilver.com. International orders will require additional shipping fees that will not be calculated at check-out. In this case, actual shipping costs will be calculated at the time of shipment.

Returns/Refunds

If merchandise is received damaged upon receipt, please contact us within 3 days for a return authorization number (RA#). You then have 10 days to return the damaged merchandise to us. The item will be exchanged for the same. If the item is no longer available, a store credit will be issued that can be used for future purchases. All other returns will also need a RA#. Refunds will be subject to a 20% restocking fee. Any returns may be exchanged for store credit. Shipping charges will not be refunded. After 14 days all sales are final. To receive a RA#, please send us an email explaining the reason for return, along with your name, order number and date of order. Inform us if a refund (less 20% restocking), exchange (if damaged), or store credit is desired. Returns will not be accepted without a RA# written on the outside. We are not responsible for lost packages.